Cancellation Policy

  1. Deposit: 50% deposit is required to confirm a booking (a booking is only considered confirmed on receipt of deposit)
  2. Late bookings: bookings made 7 days or less require full payment at the time of booking
  3. Check in – 14:00 – 20:00
  4. Check out: 10:00 (failure to do so will entitle Maroela Guesthouse to charge for an additional night, unless otherwise agreed with Management)
  5. No pets allowed.
  6. No cheques accepted.
  7. CHILD POLICY: Kids under 6 stay free – only breakfast will need to be paid for, 7-11 minimum charge and over 12 are charged at adult rate.
  8. It is advisable to ensure that your travel insurance covers you in case of loss, due to cancellation.
  9. Rooms are subject to availability and Maroela Guesthouse reserves the right to refuse any booking for good reason.
  10. Departures prior to the booked departure date will attract full payment of the quoted room(s) rate for the originally booked dates (unless otherwise agreed with Management)
  11. Maroela Guesthouse does not allow smoking in its rooms and public areas; however, smoking is permitted on the veranda and in the garden.
  12. Maroela Guesthouse does not accept any responsibility for theft or for damage to the guest’s goods – valuables can be kept safely in the guest’s room safe.
  13. Guests of Maroela Guesthouse can freely make use of the facilities; however the use of Maroela Guesthouse’s facilities is at the guest’s own risk.
  14. Damage to the Maroela Guesthouse building or contents thereof, caused by it’s guest(s), will be added to the guest(s) bill. (this includes damage to mattress’s, bed linen, and towels)
  15. No booking at Maroela Guesthouse will be accepted if the guest does not agree with the Terms & Conditions, mentioned above.

Responsibility: Maroela Guesthouse and its staff exercise every care possible. However, we assume no liability for injury, damage, loss, accident, delay or irregularity in connection with our services. Guests will also be asked to settle any extras on departure.